In terms of wrist watches only:-
- “Trenzy.com.bd” provides machine/ movement warranty. Depending on the brand and model, warranty can be from 6 months to 1 year.
- If any machine related problem occurs, please knock us on our Facebook page. Within Dhaka we will collect the product and provide required service. In terms of outside Dhaka you have to send the product to us via courier service. We will deliver the product to your address after servicing. Customer will bear the delivery charges.
- For Waterproof watches, we will provide complete support regarding water related issues (if arises).
- For warranty claim, warranty card and cash memo must be shown.
- Let us know within the warranty period for any inconvenience.
- We will take 7-14 days of inspection time to examine the validity of your warranty claim. If our inspection justifies your warranty claim only then we will provide required service.
Note:
- Any physical damage caused while using the product such as- (color, stone, glass, lock, etc.) will not be accepted for the warranty claim.
- Please do not repair it by yourself (or Any Local shop). Warranty would become invalid if repaired by any other Source.
- For any particular product you can claim your warranty only once. Replacement of Warranty will be applicable once in a whole warranty period.
- For Water resistant watches, product should be used carefully since it has limited capacity to protect from water. (In term of water- resistant watches You Can’t claim for any service if its arise due to miss used of user)
